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Automotive software entrepreneur and automotive dealership Director of Operations details the experiences of adapting a New York State dealer group to the executive orders related to Covid-19 in both sales and service.

From the Front Line April 2020

Apr. 18, 2020 - Comments (0)
It’s been a few weeks since my last update, but you may recall I’ve been busy in our stores helping to navigate through remote digital sales and socially distanced and CDC compliant servic ..Read More
If you’re the leader inside your organization, you’re tasked with finding solutions. Shrinking margins mean you need better sales performance analysis.

Insight Begins with Sales Performance Analysis

May. 04, 2018 - Comments ((Disabled))
Are you a leader in your dealership? Do you bring new solutions and point out problems or just accept them as part of the car business? Leadership requires enough energy to inspire a team to exceed th ..Read More
There was an article last month about an interesting innovation by a dealer in New York, but how do they know when they improve sales performance?

How Do You Know When You Improve Sales Performance?

Apr. 24, 2018 - Comments ((Disabled))
An article in Automotive News caught our attention last month. A New York dealer began an experiment using Google Assistant to help ( ..Read More
Lots of DMS enhancements were announced at NADA 2018, but improved sales analytics software was not.

Sales Software or Sales Analytics Software?

Apr. 04, 2018 - Comments ((Disabled))
There was plenty of conversation this year before and after NADA 2018 about enhancements to existing DMS software including new features, new customer service options, new pricing and even a major ..Read More
Every sale comes with fixed costs, but even if you close an opportunity, you may not make a profit. See how sales performance analysis is changing that.

Protect Your Investment with Sales Performance Analysis

Mar. 23, 2018 - Comments ((Disabled))
Customer Acquisition Cost or CAC is the amount spent to acquire one new customer. As an old advertising guy, I prefer to refer to it as an investment rather than a cost. In a dealership setting, this  ..Read More
DMS software creators are beefing up their customer service. Will that replace the need for a DMS performance management solution?

DMS Performance Management or More Customer Service?

Mar. 16, 2018 - Comments ((Disabled))
Where does your DMS let you down? In a recent article on CBTNews (, they highlighted the fact that while most dealershi ..Read More
Dealer management software is a must-have, but it isn’t a silver bullet. Here is one dealership owner’s struggle with using DMS by itself.

The Shortcomings of Dealer Management Software

Feb. 23, 2018 - Comments ((Disabled))
In a recent speech addressing the Automotive News Retail Forum in Chicago, Don Flow, CEO of the Flow Automotive Companies challenged dealers to seize the opportunities that are right in front of them  ..Read More
We all have things we wish we could see. Today we’re imagining what it would be like to improve sales performance by seeing three things.

Imagine How You Can Improve Sales Performance

Feb. 15, 2018 - Comments ((Disabled))
Imagine How You Can Improve Sales Performance Imagine if a dealer could “listen in” on these three crucial conversations in your dealership: • Salesperson with a Custome ..Read More