Tim Blochowiak writes, over the last decade, consumer focus has shifted to cutting-edge electric cars and feature-loaded new SUVs and pickup trucks. However, entering 2021, used cars are among the automotive industry’s hottest commodity because they offer many of the technology features and convenience packages consumers want at a more affordable price.
Consumers today have a diverse set of needs that match various F&I products.
With so much emphasis on used cars today, auto retailers must ensure their F&I product portfolio matches the various needs of their customers looking for used instead of new.
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